Below are some of the questions we are frequently asked about our East Lothian based Scottish Genealogy Service. Ancestral and historical searches can often be difficult at first, so, if you are unsure, we hope the following answers help:

  • 1- How far back in time can you go?

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    Our presentations usually take you back to the early 1800s and often into the 1700s. For a family branch and a standard presentation we will take one family surname back as far as records allow. For a large presentation we will do the same for two family surnames.

  • 2- What do I get for my money?

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    We want to be precise with what we offer. We have three presentation types that allow you to see the layout of the information you will receive before you pay. We will insert any photographs you have into your family tree at no extra cost and will also customise presentations to your requirements.

    The prices quoted are maximum prices. If we come up against any difficulties, and are unable to provide the information you expect, then we’ll reduce the charge accordingly.

  • 3- What information do I need to provide in order to start a search?

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    We need very little information. Marriage details are an ideal starting point, i.e. names, place and date. If you have fewer details don’t worry – initial consultation is free and we will quickly know if the information you’ve provided is enough to start a search.

    Go to our Request Quote page, write down the information you have, what kind of report you would like and all other details requested. Then click send. We will send you a quotation along a free example layout of the report. An estimated delivery date will also be indicated within the quotation.

  • 4- What records are available?

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    Birth, marriage, death and census records are available from all United Kingdom countries as well as from Ireland, the United States, Canada, Australia and New Zealand.

    Information from records from Albania, Australia, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Greece, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland and Yugoslavia is also available.

  • 5- How long will it take to complete my report?

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    We will normally have your family tree presentation available within four weeks of deposit payment. If you want your presentation sooner, say for someone’s birthday, we will make every effort to do so at no extra cost. We will advise you of a delivery date prior to any payment being made.

  • 6- How do I order and make payment?

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    Go to the Order page and confirm your details and follow the instructions. We will give you a week to consider your order before requesting a deposit payment. You can choose to cancel your order without any obligation.

    To pay, follow the instructions on our quotation and invoice when you receive them.

    We respectfully request a £35 deposit, as indicated in the Quotation, before we begin our detailed search. The final balance will be requested at completion.